Question 1

Why should I choose Zenith Power Systems?

Accepted Answer

Choosing a certified dealer for standby generator installation will ensure factory-trained expertise, protect your manufacturer warranty, and gain access to ongoing service and support, while an electrician, even a licensed one, may lack specific model-based knowledge and could inadvertently void the warranty with incorrect installation. Certified dealers are authorized by the manufacturer and offer the benefits of a one-stop shop for sales, installation, and maintenance, a level of specialized service that an independent contractor may not provide.

Question 2

What are your hours of operation?

Accepted Answer

Zenith Power Systems is open Monday through Friday, 9AM to 4PM.  We observe most major holidays.

Question 3

Is there an emergency number to reach a technician after hours?

Accepted Answer

Yes, you can reach us after hours by calling 979-421-4829.

Question 4

How would my generator size be determined?

Accepted Answer

A load calculation will be done by a qualified sales consultant. To calculate your home's load for a standby generator, you must identify all essential appliances, determine their running wattage and starting (surge) wattage.

Question 5

Can I put a smaller generator on my home than it requires?

Accepted Answer

It is possible to put a smaller generator on your home with proper load management or additional electrical work on the home.  However, there are significant risks that need to be taken into account when doing this. Damage to the generator, loss of power when you need it most and loss of warranty are all risks that need to be considered.

Question 6

What is the difference between Warranty and Maintenance?

Accepted Answer

A warranty is a manufacturer's guarantee to repair or replace a defective product, while maintenance is the proactive care and service needed to keep a product in good working order.

Question 7

How often does my generator need maintenance?

Accepted Answer

Generators need to be maintained annually, at a minimum, with proper documentation to protect the generator’s warranty.

Question 8

What does generator maintenance cost?

Accepted Answer

Generator maintenance cost is based on labor and material rates plus milage to your location. Please call the office at 979-353-2980 to request your maintenance pricing.

Question 9

Why would I need generator monitoring?

Accepted Answer

Generator monitoring systems ensure reliability during power outages, enabling proactive maintenance that prevents unexpected failures, costly downtime, and reduced lifespan for your generator. Key benefits include real-time alerts on fuel, battery, and operational issues, improved safety through early detection of problems, and cost savings from optimizing performance and avoiding emergency repairs.

FAQ